FAQ
Flat-rate Resets: Standard, Deep, Move-Out, Heavy-Duty, Recurring, and Commercial
Based on the number of bedrooms and bathrooms + add-ons. Requotes apply only in special
cases.
Nope! Just provide entry details in your booking notes.
Yes. We bring all supplies and use eco-conscious products by default
Let us know within 24 hours. We’ll re-clean the area or offer a refund if needed.
You get a discount starting from your second visit. The more often we clean, the more you
save.
A $79 fee applies to cancellations made less than 24 hours in advance.
All transactions are encrypted and processed securely via Stripe. We do not store your card number.
Yes! Use the Notes section during booking to request special items. We’ll confirm what we can
accommodate.
We do our best to send the same trusted cleaner to your home whenever possible for recurring
services.
We recommend booking 2–4 weeks in advance for preferred time slots. Same-day bookings
are sometimes available.
Most jobs include 1 cleaner. Larger homes may have a team of 2+ for efficiency
Absolutely! Let us know in advance so we can be prepared. We even offer a pet hair/dander
add-on.