FAQs
Your cleaning queries, answered!
🧹 Booking, Services & Payments
How can I book a cleaning?
You can book online 24/7 using the “Book a Cleaning” button on our website. Just fill in your name, phone number, and email to get started.
Do I need to be home during the cleaning service?
It’s up to you! Many of our clients provide secure entry instructions. Just let us know what you’re comfortable with when you book.
What services do you offer for residential home cleaning?
We offer Recurring House Cleaning, Deep Cleaning, Standard Cleaning, Move In Cleaning, Move Out Cleaning, Home Organization, and provide a detailed Cleaning Checklist. Each service is tailored to your space and needs.
Do you provide price quotes on the website?
Pricing is customized based on your home or business needs. You’ll see your quote during the booking process no hidden fees!
Can I request the same cleaner each time?
We’ll do our best to honor cleaner preferences for recurring clients. Simply let us know during booking or by contacting support. While we’ll make every effort to accommodate your request, availability may vary and we can’t guarantee a specific cleaner each visit.
How do payments work?
Payment is securely processed at the time of booking. We accept all major credit and debit cards. No cash is accepted.
Can I customize my cleaning or request extras?
Absolutely! You can select add-ons like inside the oven, inside the fridge, extra rooms, or blinds when booking. Custom requests can be made by contacting support.
Do you offer extra or add-on services?
Yes! You can request extras like Inside the Oven, Inside the Fridge, Garage or Patio, Extra Rooms, Pet-Friendly Cleaning, and Interior Windows and Blinds. Add-ons are flat-rate up charges and selected during booking.
What cleaning services do you offer under Residential?
We offer Recurring House Cleaning, Deep Cleaning, Move-In Cleaning, Move-Out Cleaning, Organization, and Custom Cleaning Checklists.
🐾 Pets, Supplies & Policies
Do you clean up pet hair, litter, or accidents?
We do remove pet hair as part of regular cleaning, but excessive buildup may require an extra fee. Cleaning litter boxes, pet waste, or biohazards is not included in standard service and must be pre-approved as an add-on.
Do you bring your own supplies?
Yes! Our team arrives with all necessary cleaning supplies and equipment. We also offer eco-friendly options upon request.
Can my pets roam free during the cleaning?
For everyone’s safety, we recommend securing pets in a separate room or area during the cleaning. Our cleaners love animals, but we want to prevent accidents or stress to your pet.
What's your cancellation policy?
We ask for at least 24 hours’ notice to cancel or reschedule. A fee may apply for last-minute cancellations.
Contact Us
Got Questions? Let’s Talk Clean!
We’re here to make your cleaning experience smooth and stress-free. Reach out to us anytime!